RETURN & REFUND POLICY

Thank you for shopping at Kravin! We want you to be completely satisfied with your purchase. If, for any reason, you need to return or exchange an item, please review our Return & Refund Policy below.

  1. Eligibility for Returns

a. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within [number of days] days of receiving your order. We will gladly replace the item or provide a refund. To assist us in resolving the issue promptly, please include your order number and a clear description or photos of the damage or defect.

b. Incorrect Item: If you receive an incorrect item that differs from what you ordered, please notify us within [number of days] days of receiving your order. We will arrange for the correct item to be shipped to you or provide a refund, depending on your preference.

c. Change of Mind: If you simply change your mind about a purchase and would like to return it, we accept returns within [number of days] days of delivery. Please note that in such cases, the item must be unused, in its original condition, and with all original packaging and tags intact. The customer is responsible for the return shipping costs in change-of-mind scenarios.

  1. Return Process

a. Contact Customer Support: To initiate a return, please contact our customer support team at [insert customer support email] within the specified timeframe mentioned above. Please provide your order number, the reason for the return, and any relevant details. Our team will guide you through the return process and provide further instructions.

b. Return Shipping: For eligible returns, we will provide you with a return shipping address. Please securely package the item and consider using a trackable shipping method to ensure its safe return. The customer is responsible for all return shipping costs, except in cases of damaged, defective, or incorrect items.

  1. Refunds

a. Refund Processing: Once we receive the returned item and verify its eligibility, we will process the refund within [number of days] days. The refund will be issued to the original payment method used for the purchase. Please note that the refund amount will exclude any original shipping charges, unless the return is due to a damaged, defective, or incorrect item.

b. Refund Timing: The timing of the refund appearing in your account may vary depending on your financial institution. If you have any concerns or inquiries about your refund, please contact your bank or payment provider directly.

  1. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons. These items include but are not limited to:

  • Stuffed animals that have been used, washed, or altered in any way.
  • Personalized or customized items made specifically to your order.
  • Gift cards or downloadable products.
  1. Customer Satisfaction

At Kravin, we strive to provide the highest level of customer satisfaction. If you have any concerns or questions about our products or services, please contact our customer support team, and we will be happy to assist you.

  1. Contact Us

If you have any questions, concerns, or need assistance with a return, please contact us using the following details:

Email: [email protected]

Address: 1942 Broadway ST STE 314C, Boulder, CO 80302, USA